Support

Get help with Eko.

Need help with your account, subscription, integrations, app permissions, or a bug? Email us and include the details below so we can investigate quickly.

Contact

[email protected]

For fastest help, include your account email, device model, iOS or Android version, Eko app version, and a short description of what happened.

Email support

Report a problem

Tell us what you expected, what happened instead, and whether you can reproduce it.

Send bug report

Billing and Pro

Get help with Eko Pro, trials, Restore Purchases, subscription status, and app-store billing questions.

Get billing help

Account help

Ask about sign-in, account deletion, connected apps, permissions, or imported data.

How do I delete my account?

Open Eko and go to Profile - Account - Delete Account. Account deletion removes the account and active account data associated with your Eko account, subject to the retention details in our Privacy Policy. If you cannot access your account, email [email protected].

How do I manage or cancel Eko Pro?

If you subscribed through Apple, manage or cancel your subscription in your Apple account subscription settings. In Eko, you can use Restore Purchases to refresh your Pro status for the signed-in account.

How do I report a bug from inside the app?

Open Profile, then use the support option to report a bug. If possible, include a screenshot and a short note about the screen or action that failed.

Why does Eko ask for permissions?

Eko asks for permissions only when they are needed for features you choose, such as notifications, Apple Health habit tracking, Screen Time app limits, microphone input, photos, or location-based weather context. You can review more detail in our Privacy Policy.

How do I disconnect connected apps?

Open Eko's Profile and review your connected services. If an integration does not disconnect correctly, email support with the connected service name and your Eko account email.

Eko support: [email protected]